Technical Support Representative

A company is looking for a Technical Support Representative.

Key Responsibilities

Provide technical troubleshooting support for customers with home medical equipment

Consult with customers to understand their issues and determine the best troubleshooting options

Handle escalated customer interactions using excellent customer service skills

Required Qualifications, Training, and Education

High School Diploma or GED

Experience working on a computer

Previous customer service experience

Two weeks of paid training in a group environment

Continuous availability throughout scheduled shifts