Service Account Manager - Commercial (South)

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients.

We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years.

Our culture is defined by our entrepreneurial spirit and all that comes with it : innovation, client centricity and an indomitable will to win.

Job Summary :

Acrisure has a current need for a full-time Service Account Manager . This individual supports the agency’s clients in compliance with Acrisure’s standards, policies, procedures, and process.

Under the direction of the P&C Service Manager the Service Account Manager is responsible for providing insurance related tasks in servicing accounts, including providing coverage consultation and advice to clients.

The success of this role is measured by the ability to meet deadlines, produce a quality work product in a fast-paced environment, and provide positive team participation and support.

Responsibilities :

• Provides timely, professional, accurate, communication to client, team, carrier representatives and underwriters.
• Enjoys a fast- paced work environment.
• Maintains current knowledge of lines of coverage and products.
• Ability to make decisions independently based on knowledge of insurance products and utilizing professional judgement.
• Maintains required electronic files accurately and consistently.
• Will work in a high communication role with Team and drive activities based on reports and initiatives of the week.
• Prepare loss history : Request loss runs from companies and complete loss summary as needed. Evaluate loss analysis and ensure accuracy prior to submittal on new or renewal business.
• Maintain Certificate of Insurance List and create master template for COI’s.
• Coordinate with 3rd Party Vendor for issuance of COI’s and Evidence of Insurance.
• Insurance Requirement Review, including procuring quotes for endorsements and additional coverages as needed.
• Policy Checking - check policies against Proposal / Application in Management System for accuracy and complete checklist.

Update as needed making any necessary changes.

• Review company audits for accuracy and follow up on additional premiums as required according to best practices.
• Answer client calls and emails concerning all service issues and product queries from clients quickly, efficiently, and accurately.
• Ability and willingness to acquire additional education and certifications as required for position.

Requirements :

• Excellent project management, time management and prioritization skills.
• Knowledge of business English, proper spelling, grammar, and punctuation.
• Attention to detail and commitment to a high level of accuracy.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
• Excellent skills in reliability, initiative, and stress tolerance.
• Ability to perform in a professional appearance and manner.
• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives.
• Self-motivated and driven Maintain a sense of urgency and ability to work with and meet deadlines.
• Demonstrate effective written and verbal communication with executives, management, sales, and operations staff.
• Ability to actively listen, work independently, problem solve with minimal assistance and use discretion surrounding sensitive information.
• Competent and proficient understanding of the Microsoft Office suite.

Education / Experience :

• High School diploma or equivalent.
• Possess Property and Casualty license.
• 3 to 5 years’ experience in mid-size commercial servicing preferred.
• Maintain license continuing education requirements.

This is a full-time opportunity with excellent benefits and generous time off!

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