Sr Operations Manager - Sanctions Screening Center of Excellence

Sr Operations Manager - Sanctions Screening Center Of Excellence

Locations : Charlotte, North Carolina; Richmond, Virginia; Scranton, Pennsylvania

To proceed with your application, you must be at least 18 years of age.

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.

Responsibilities :

Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence

Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

Develops and analyzes procedures to enhance unit and / or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas

Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness

Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Monitors escalations received from lines of business and responds in a timely manner

Coordinates with other sites / regions to ensure daily SSCOE goals are met

Provides training to new hires and upskill training to existing associates

Ensures existing training is updated appropriately to adjust for changes in the environment over time

Managerial Responsibilities :

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above :

Opportunity & Inclusion Champion : Creates an inclusive team where members are treated fairly and respectfully.

Manager of Process & Data : Demonstrates and expects process knowledge, data-driven decisions, simplicity, and continuous improvement.

Enterprise Advocate & Communicator : Delivers clear and concise messages that motivate, convey the 'why' and connects contributions to business results.

Risk Manager : Leads and encourages the identification, escalation, and resolution of potential risks.

People Manager & Coach : Knows and develops team members through coaching and feedback.

Financial Steward : Manages expenses and demonstrates an owner's mindset.

Enterprise Talent Leader : Recruits, on-boards, and develops talent, and supports talent mobility for career growth.

Driver of Business Outcomes : Delivers results through effective team management, structure, and routines.

Required Qualifications :

1+ year leadership experience

1+ year experience in Operations or Compliance

Sanctions experience

Ability to collect, organize, and disseminate significant amounts of information with attention to detail and accuracy

Experience with Excel and other applications to support large data aggregation and management

Strong attention to detail and problem-solving skills

Strong collaboration and influencing skills

Highly motivated to succeed in a fast-paced environment

Ability to develop team members to maximize their potential

Effective planning, time management, and organizational skills

Excels in working among diverse viewpoints to determine the best path forward

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Desired Qualifications :

Experience & knowledge of economic sanctions program requirements and disposition of sanctions alerts or extensive background with WTX and / or ACH experience

Experience working with auditors and regulators

Experience in Global Banking & Markets business process

Intermediate knowledge in SQL and / or Tableau

Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise, and simple language

Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Line of Business Description :

About Sanctions Screening Center of Excellence : The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting, and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional, and local capabilities through secure, fast, and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client-facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Skills :

Business Operations Management

Customer Service Management

Performance Management

Process Performance Measurement

Talent Development

Account Management

Client Management

Leadership Development

Process Management

Relationship Building

Hiring and Onboarding

Policies, Procedures, and Guidelines Management

Process Design

Risk Management

Workforce Analytics

Shift :

1st shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.