IT Service Desk Specialist

A company is looking for an IT Service Desk Specialist to provide first-level support for end-user software and hardware issues.

Key Responsibilities

Provide first-level response to IT Service Desk technical support requests

Support enterprise end users with Office 365 Cloud Services and provide remote support for telecommuters

Proactively monitor system performance alerts and manage Service Desk tickets through to resolution

Required Qualifications

High school diploma or equivalent

Four years of related IT technical support experience

Extensive knowledge of Windows environments, including Windows 10 and Microsoft Office

Experience with Active Directory

Strong customer service skills