Head Of Operations

Join to apply for the Head Of Operations role at Flo Energy

We are looking for a Head of Operations to lead Customer Operations and the broader Operations teams across Flo’s business units. The role will focus on driving operational improvements, especially in collaboration with the tech team, with an emphasis on automation and workflow enhancement.

About Flo

Hi, we’re Flo, and our mission is to transition as many people and businesses as possible to clean, renewable energy.

We aim to make clean energy as affordable as conventional energy by investing in technology to deliver a delightful customer experience and maintain low costs, passing savings to our customers. We are innovating beyond traditional power industry norms, seeking passionate individuals who share our commitment to technology, sustainability, and people.

Find out more about us at https : / / floenergy.sg / business / about

What You Will Be Doing

• Manage the Customer Operations Team, supporting large business customers and building the team to support the regulated SME segment and residential customers from 2026.
• Manage the accounts receivable and back office operations.
• Establish and improve operational processes, automating workflows using Salesforce where possible.
• Lead and develop high-performing teams, identifying inefficiencies and improvement opportunities.
• Collaborate with the Tech team to develop scalable solutions, including automation and AI-driven tools, to enhance customer support and proactively manage complaints.
• Scale the Operations team from its current size to 20–30 members to support all customer segments.
• Ensure excellent customer experience by defining and monitoring KPIs and quality standards.
• Coordinate with Sales, Product, and Tech teams to resolve issues and improve service delivery.
• Create and maintain playbooks, escalation protocols, and training materials to ensure consistency.
• Implement best practices, tools, and technologies to improve operational efficiency.
• Analyze performance metrics, identify root causes of issues, and drive process improvements.
• Promote a customer-first culture and motivate the team to deliver service excellence.
• Work with the Compliance Team to ensure adherence to regulatory and internal requirements regarding customer data, processes, and communication.

You Will Be a Good Candidate If You Have

Culture and Benefits

Equal Opportunity Employer Statement

We are committed to building diverse teams and fostering an inclusive workplace where everyone is treated with respect and dignity, regardless of nationality, ethnicity, religion, age, gender identity, or sexual orientation. We believe individual uniqueness enhances our company.

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