Talent.com
Service Manager
Service ManagerAllied Universal • Tinley Park, IL, United States
Service Manager

Service Manager

Allied Universal • Tinley Park, IL, United States
11 hours ago
Job type
  • Full-time
Job description

Service Manager

Job Locations

US-IL-Tinley Park

Category (Portal Searching)

Management

Shifts Available

Afternoon, Evening, Morning

Business Unit

AUS

Overview

Company Overview :

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description : Job Description

Starting Pay : $55,000 Annually.

MUST have a valid driver's license with at least a year of driving history.

Location : Tinley Park, Illinois, 60477

Allied Universal is hiring a Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal?

RESPONSIBILITIES :

Caring Leadership, Client Engagement, and Operational Oversight :

Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime

  • Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams
  • Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property
  • Leverage Allied Universal's AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability

Safety and Compliance :

  • Respond to escalated issues professionally, coordinating with clients and internal teams
  • Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies
  • QUALIFICATIONS (MUST HAVE) :

  • Must possess one of the following :
  • Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
  • Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
  • High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
  • Licensing requirements are subject to state and / or local laws and regulations and may be required prior to employment
  • Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
  • Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
  • Experience in leading development, and retaining a diverse team while building positive client relationships
  • Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
  • Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results
  • Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
  • Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
  • Proficiency in web-based applications and computer systems, including Microsoft Office
  • Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
  • Excellent oral and written communication skills
  • Knowledge of safety protocols and delivery service
  • Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
  • PREFERRED QUALIFICATIONS (NICE TO HAVE) :

  • Professional, articulate and able to use good independent judgment and discretion
  • Experience managing a dispersed workforce in a multi-location operation
  • Law enforcement, military and / or contract or proprietary security services, or facility management experience
  • American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
  • Previous payroll, billing and scheduling experience
  • Aptitude with security systems; CCTV, Access Control, and badge administration
  • Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter / Paramedic, Corrections Officer)
  • BENEFITS :

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
  • Closing

    Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com

    If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and / or employment process, please contact our local Human Resources department. To find an office near you, please visit : www.aus.com / offices.

    Requisition ID

    2025-1460429

    Create a job alert for this search

    Service Manager • Tinley Park, IL, United States

    Related jobs
    Manager - Customer Service

    Manager - Customer Service

    WESCO International • Woodridge, IL, US
    Full-time
    This is the job title and description provided on the page.No additional information or metadata has been included.Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    Pizza Arcade Restaurant and Bar • Chicago, IL, US
    Full-time
    We are a fast-paced, high-volume neighborhood bar and restaurant that takes pride in providing excellent hospitality, quality food and drinks, and a welcoming atmosphere for our guests.We are seeki...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    S and J Plumbing • Arlington Heights, IL, US
    Full-time
    You’re the BEST and you want to join a team that appreciates you, where you can create your own opportunities.S&J Plumbing is looking for a Service Manager to build and lead an ideal serv...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager - Commercial Roofing

    Service Manager - Commercial Roofing

    Roofing Talent America (RTA) • Chicago, IL, United States
    Full-time
    Service Manager – Commercial Roofing.Grow a service division, build a legacy.Looking for more than just a job? This is your chance to step into a role where your impact within the service division ...Show more
    Last updated: 17 hours ago • Promoted • New!
    Manager, Professional Services

    Manager, Professional Services

    Sprout Social • Chicago, IL, United States
    Full-time
    Sprout Social is looking to hire a Manager, Professional Services to oversee a team of Strategic Service consultants who provide guidance, training, set-up and strategy on social media and Sprout s...Show more
    Last updated: 21 days ago • Promoted
    Project Manager, Service Delivery

    Project Manager, Service Delivery

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Project Manager, Service Delivery with Mandarin fluency required.Key Responsibilities : Own and manage the entire delivery process for assigned orders, ensuring timely a...Show more
    Last updated: 30+ days ago • Promoted
    Professional Services Enablement Manager

    Professional Services Enablement Manager

    OpenGov • Chicago, IL, United States
    Full-time
    OpenGov is the leader in AI and ERP solutions for local and state governments in the U.More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov ...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    United Rentals • Lynwood, IL, United States
    Full-time
    If you’d like the chance to make your mark with the world’s largest equipment rental provider,.You’ll have the opportunity to hire and motivate an amazing team of Service Technicians.You’ll continu...Show more
    Last updated: 2 days ago
    Manager, Member Service Guide

    Manager, Member Service Guide

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Manager, Member Service Guide.Key Responsibilities Lead and develop a team of Supervisors and Guides through coaching and mentorship Oversee day-to-day operations to e...Show more
    Last updated: 2 days ago • Promoted
    Service Maintenance Manager

    Service Maintenance Manager

    The Community Builders Inc. • Chicago, IL, United States
    Full-time
    About The Community Builders (TCB).Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. TCB) is one of America's leading nonprofit real est...Show more
    Last updated: 30+ days ago • Promoted
    Service Delivery Manager

    Service Delivery Manager

    Ascension • Elk Grove Village, IL, US
    Full-time
    Manage the delivery of services against agreed upon performance metrics and oversee the execution of governance responsibilities. Own the business relationship with key stakeholders in the local hea...Show more
    Last updated: 12 days ago • Promoted
    Services Manager

    Services Manager

    VirtualVocations • Naperville, Illinois, United States
    Full-time
    A company is looking for a Manager, Services to lead a team of project managers in delivering digital banking products and services to financial institutions. Key Responsibilities Lead and mentor ...Show more
    Last updated: 1 day ago • Promoted
    Manager I, Professional Services

    Manager I, Professional Services

    OpenGov • Chicago, IL, United States
    Full-time
    OpenGov is the leader in AI and ERP solutions for local and state governments in the U.More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov ...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    Arnie Bauer Chevrolet GMC • Wilmington, IL, US
    Full-time
    ARNIE BAUER CHEVY GMC IS SEEKING AN EXPERIENCED AND PROACTIVE.TO LEAD OUR FIXED OPERATIONS TEAM.THIS ROLE IS CRUCIAL AS WE NAVIGATE THE UNIQUE CHALLENGES OF OUR CURRENT LOCATION WHILE PREPARING FOR...Show more
    Last updated: 30+ days ago • Promoted
    Manager, Customer Service & Development

    Manager, Customer Service & Development

    Network Services Company • Schaumburg, IL, US
    Full-time
    Do you want to be a part of an organization that was named one of.Chicago’s Best & Brightest Companies to Work For SIX years in a row?. NetSource is a wholly owned subsidiary of Network Se...Show more
    Last updated: 13 days ago • Promoted
    Business Service Manager

    Business Service Manager

    Year Up • USA, Illinois, Wilmington
    Full-time
    Are you passionate with determination to tackle evolving business challenges across the Coaching and Community Building Portfolio? Are you so mission-oriented that you get restless if you are not m...Show more
    Last updated: 12 days ago
    Manager Customer Service

    Manager Customer Service

    Binny's Beverage Depot • Chicago, IL
    Full-time
    The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    FirstKey Homes • Chicago, IL, US
    Full-time
    The Service Manager is responsible for leading the local Service Office and Field Operations teams within assigned FirstKey Homes markets. This role ensures that resident service requests are comple...Show more
    Last updated: 26 days ago • Promoted