Director of Operations

Director of Operations

Are you the kind of leader who thrives on bringing structure to chaos, turning ambitious goals into measurable results, and holding teams accountable without losing sight of culture?

Do you excel at implementing systems, streamlining operations, and ensuring KPIs aren't just numbers on a dashboard but commitments that drive performance?

Can you balance the urgency of daily operational needs with the strategic vision required to build a scalable, future-ready firm?

Final question : When faced with a challenge, do you get excited or run away?

Important : To apply, if you have any questions, please email recruit@crisp.co only.

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Disability Law Group is dedicated to guiding individuals and families through some of life's most challenging moments. From Social Security Disability benefits to Veterans' claims, we advocate for people who need strong, compassionate representation. Our team is based in Troy, Michigan, and we're known for combining deep legal expertise with a client-first culture that values empathy, precision, and results.

We've grown steadily by staying committed to both our mission and our people. At Disability Law Group, success is measured not only in cases won but in lives changed. This is where advocacy meets accountability, and where every member of our team plays a role in creating impact.

This role is ideal for a data-driven, proactive leader who can establish systems, enforce accountability, and free up attorneys to focus on client advocacy. The DOO will own operational execution, manage firmwide KPIs, oversee system migrations (including Prevail to Filevine), and ensure the firm operates with both efficiency and humanity.

What you'll do :

• Accountability & KPI Management :
• Build and maintain firmwide KPI dashboards by department and individual.
• Hold attorneys and staff accountable to metrics and performance expectations.
• Address underperformance immediately and transparently.
• Systems & Process Optimization :
• Audit and optimize current workflows; develop SOPs with accountability loops.
• Lead the firm's transition from Prevail to Filevine, including vendor selection, rollout, and training.
• Partner with finance and IT to ensure seamless adoption of tech and reporting tools.
• Operations & Strategic Oversight :
• Serve as the firm's "go-to" operator, managing daily functions and removing bottlenecks.
• Drive continuous improvement initiatives and monitor industry / legal tech trends.
• Ensure compliance with all regulatory and ethical standards.
• Financial & Vendor Management :
• Collaborate with finance on budgets, forecasting, and cost control.
• Provide financial analysis to partners with recommendations for savings and growth.
• Manage vendor relationships and negotiate contracts for maximum value.
• Leadership & Change Management :
• Build buy-in across the team during system rollouts and firmwide changes.
• Conduct performance reviews, mentorship, and training to strengthen leadership pipelines.
• Balance strong accountability with a supportive, inclusive culture.
• Client Experience & Escalation :
• Partner with client-facing teams to resolve escalations effectively.
• Oversee client feedback loops, escalation workflows, and service standards.

What we're looking for :

Why you should work here :

At Disability Law Group, you'll do more than manage operations. You'll shape the systems that allow us to deliver justice and care to clients who need it most. This is your chance to step into a role where accountability, leadership, and impact meet.