Python Developer AEC
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Position Overview
Autodesk Customer Technical Success organization seeks a Python development engineer to provide dedicated tier?2 support for the Autodesk Architecture, Engineer & Construction (AEC) cloud solutions. The role collaborates with the Diagnostics team to triage customer technical issues and develop automations that deliver self?help and self?heal solutions.
Responsibilities
- Act as the dedicated support expert for Autodesk AEC cloud solutions in Customer Technical Success
- Serve as the customer liaison with engineering team
- Research, verify, and document product defects
- Enhance customer trust by expediting resolution of escalated challenges through swifter triage and issue resolution
- Demonstrate excellence in software troubleshooting and diagnose difficult?to?reproduce issues
- Lead initiatives to enhance process efficiency and customer satisfaction by developing automations
- Build and maintain a collection of service automation runbooks runnable from the cloud
- Build alert and telemetry systems to accelerate issue detection and mitigation
- Create documentation for developed automations
- Ensure high?quality deliverables
- Work independently or guide other team members to meet deadlines
- Be self?motivated and proactive with a strong desire to learn
Minimum Qualifications
4?year bachelors degree in engineering, computer science, or related fieldMinimum 8 years of experience in the architecture & engineering domainStrong skills in Windows OS, networking, Cloud APIs, virtualizationExperience with Azure, AWS, or similar cloud provider is helpfulStrong experience writing script?based automations using Python or similar scripting languagesExperience in Agile Software Development practices and tools (e.g., Jira, Kanban)Preferred Qualifications
Excellent skills in resolving customer problems with an out?of?the?box and can?do approachShow leadership skills and exceed roles and responsibilitiesTake ownership and accountability of tasks, and mentor / coach the team when requiredExperience with AutoCAD, Revit, Forma, BIM360Benefits
Health, financial, wellness, and time?off benefits. Learn more at https : / / benefits.autodesk.com / .
Salary Transparency
For U.S. roles, the starting base salary ranges from $141,400 to $228,800, with potential for offers above this range based on experience and location. Additional compensation may include annual bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
Autodesk is an equal?opportunity employer and considers all qualified applicants regardless of race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
Seniority Level
Mid?Senior level
Employment Type
Full?time
Job Function
Engineering and Information Technology
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