Desktop Support Specialist

Under the direction of the NEOnet Executive Director, the Desktop Support Specialist is responsible for the delivery of technical support services to educational entities associated with the NEOnet consortium. This job has a FLSA status of Non-Exempt.

MAJOR RESPONSIBILITIES :

• Installing, maintaining, troubleshooting, and upgrading computer hardware, software, and peripheral equipment in a school setting.
• Installs, repairs and replaces LAN / WAN hardware / software and related peripheral equipment.
• Responds to work orders, resolves computer equipment malfunctions, prepares and maintains daily record of work orders, assists in maintaining inventory of computer hardware / software and provides inventory information on new equipment installation and changes in equipment status.
• Recognizes problems with computer hardware / software, using troubleshooting techniques and diagnostic tools.
• Provides technical support and assistance as needed to fellow computer repair technicians.
• Disassembles computer and related equipment for installation, upgrade and replacement of parts.
• Maintain desktops, PC's, Chromebooks and other electronic devices.
• Provide technical support for software and hardware issues.
• Maintain an understanding of computer peripherals and AV equipment.
• Must possess good organizational skills and be able to prioritize.
• Perform other duties as assigned by the NEOnet Executive Director.

REQUIRED QUALIFICATIONS :

DESIRED QUALIFICATIONS :

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee shall remain free of any alcohol or nonprescribed controlled substance abuse in the workplace throughout his / her employment in the Council.