Unit Administrative Assistant, Full-Time (Days) - NEURO ICU

Unit Administrative Assistant, Full-Time (Days) - NEURO ICU

Join to apply for the Unit Administrative Assistant, Full-Time (Days) - NEURO ICU role at Houston Methodist

Come lead with us at Houston Methodist Willowbrook Hospital.

At Houston Methodist, the Unit Administrative Assistant (UAA) position performs key functions that support the interprofessional team in delivering high quality, cost-effective care. This position assists with the process for transfers or transport for procedures and employs effective communication skills in all interactions and promotes excellent customer relations. The UAA position provides prompt and personalized service to all patients, responding to the nurse call system as appropriate, contacting nursing personnel, and follows through with meeting patient needs. This position oversees multiple priorities and uses organizational skills to maintain an orderly environment and maintains competency requirements for computer medical terminology and other job-related functions, while practicing Patient and Family Centered Care in concert with Houston Methodist ICARE values : Integrity, Compassion, Accountability, Respect and Excellence.

People Essential Functions

• Provides prompt and personalized service to all patients. Responds to the nurse call system, contacts nursing personnel as appropriate, and follows through with meeting patient needs. Answers incoming telephone calls for the unit and transfers as appropriate. Facilitates and supports effective throughput with timely communication. Greets patients and visitors to the unit, assisting with directions, information and guidance.
• Communicates in a positive and effective manner to all health care team members and reports pertinent patient care and family data in a comprehensive and unbiased manner. Escalates issues to staff and leadership as needed. Uses time efficiently, consistently offers assistance, and responds positively to requests for assistance from other team members.
• Provides contributions towards improvement of department scores for turnover / retention / employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability.

Service Essential Functions

Quality / Safety Essential Functions

Finance Essential Functions

Growth / Innovation Essential Functions

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Education

Work Experience

Licenses And Certifications - Required

Licenses And Certifications - Preferred

Knowledge, Skills, and Abilities

Supplemental Requirements

Work Attire

On-Call

Travel

Houston Methodist is an Equal Opportunity Employer.

Seniority level

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