Bilingual Service Professional

A company is looking for a Bilingual Service Professional (Spanish-English) to provide exceptional service to Financial Professionals and their clients.

Key Responsibilities

Provide compassionate support and problem-solving for Financial Professionals and their clients

Educate clients on policy benefits and proactively suggest tailored solutions

Handle inbound calls, resolve inquiries, and ensure a seamless customer experience

Required Qualifications

Bilingual in Spanish and English is required

High School Diploma or Equivalent required; Bachelor's Degree preferred

Minimum of 1+ years of experience in a contact center environment

Experience with life insurance products is preferred

Commitment to continuous improvement and participation in training programs