Administrative Assistant - Connie Frank Kidney Transplant Center

Kidney Transplant Center Clinic Receptionist

Under the general supervision of the Connie Frank Kidney Transplant Center Clinic Manager and the AN III, perform the functions of receptionist, pre-register all new patients, assess new patients for insurance pre-certification; encounter all patients using the Care Connect system, update demographic and insurance data as necessary; prepare billing and medical record documents for pt. visits; communicate with back office staff regarding problems and specific circumstances; complete all receipts required for cash payments, including charge card payments, and make deposits to the finance office; perform appointment scheduling tasks in the Care Connect system for those physicians and clinics assigned; perform patient check out duties including obtaining authorization for further outpatient diagnostic studies and scheduling appointments with other offices / departments; provide patient with after visit summary and inform patient of mychart; provide prompt and courteous telephone communications; assist in collection and collation of census data; schedule all outpatient clinic visits for all physicians who utilize the Connie Frank Kidney Transplant Center; and perform other duties as assigned by the Clinic Manager and or the AN III. Reports directly to the Clinic Manager and or the AN III when necessary. Salary Range : $30.36-$43.49 / hourly

Qualifications Required : + Detailed knowledge of hospital admissions / registration procedures + Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment + Experience working in a medical setting + Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book + Recent patient registration and appointment scheduling experience + Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person + Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community + Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload + Skill in following through on assignments to completion + Ability to use diplomacy and respect confidentiality in sensitive situations + Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent + Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel + Oral and written communication skills to convey information clearly to patients, faculty and staff + Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills + Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones + Ability to maintain confidentiality on patient and physician issues + Proficiency with Microsoft Word & PC and access database systems + Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions

Desired : + Experience with UCLA EHR (Care Connect) + Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system + English / Spanish bilingual oral communications skills to conduct admission / registration interviews

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