Support Technician II
All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job title : Support Technician II
Duration : 7 months contract (Potential to Extend and Convert)
Location : Oklahoma City, OK 73149 (Onsite)
Pay rate : $25.36 / hr on W2
Job Description :
Target years of experience : 5+
Top 5 Must Haves : A+ certified, Strong Verbal and Written Communication Skills, Windows 10 experience, Proven ability to multi-task, Comfortable providing in-person and remote support, willing to get other certifications (at our expense) as / when needed / required
Job Description :
The Support Technician provisions and maintains end user computing devices (e.g. desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, fax, and copy equipment).
The Support Technician installs and troubleshoots hardware, software, and network problems, escalating to the responsible area with accurate information, and providing technical guidance and oversight.
Hardware / Software Installation
Responds to service requests regarding the installation of hardware and software for end user computing devices.Carries out hardware asset life-cycle management, including maintaining records of physical assets.
Provides basic user training on equipment.Provides recommendations to leadership on individual device upgrades or replacements.
Preventive Maintenance
Performs preventative maintenance on all electronic devices and peripheral equipment.
Incident Management
Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.
Performs research and develops solutions for hardware and software issues.Updates incident records and knowledge base with appropriate and timely information.
Required :
High school diploma2-4 years of working experienceWorking experience supporting end-user computing devicesWorking experience troubleshooting Windows 7 / 10 and Mac operating systemsWorking experience troubleshooting mobile operating systems (iOS and Android)Working experience working with a ticket management / service desk systemWorking experience in an ITIL-based environmentWorking experience as a participant in a change management processWorking experience of Microsoft Office productsTechnical certifications such as CompTIA A+, Microsoft Certification (MCP, MCDST, or other)Must exhibit excellent customer service skills
Desirable :
Apple Certified Support Professional (ACSP)Other Technical Certifications (Network+, Security+, Microsoft Modern Desktop Administrator Associate, Azure, AWS, Active Directory Management, etc.
Working experience with Service Now
About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally.
With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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