Front Desk Monitor

Front Desk Monitor

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face. Morning, evening and weekend shifts included. Must be available for fill in shifts when needed.

Position Responsibilities :

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors / homeowners and determines their immediate needs.
• Processes payments by totaling ticket sales purchases; processing checks and cash through POS system.
• Monitors pickups / deliveries.
• Assist with event set up and break down as needed.
• Performs other related duties as directed.

Knowledge, Skills & Abilities :

Physical Demands & Work Environment :

Preferred Behaviors :

Preferred Motivations :

Preferred Education :

Required Experience :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.