AVP- Claims Senior Customer Relationship Consultant

AVP - Senior Claims Customer Service Executive

Zurich is looking for an AVP - Senior Claims Customer Service Executive to join our dynamic Customer & Distribution Management team. In this role, you will be responsible for the relationship management of select brokers and large complex accounts with a national and / or international scope. Collaborating closely with various business units and functional teams, you'll implement strategies aimed at enhancing claims value-added services, fostering profitable growth, and elevating technical excellence, customer satisfaction, and retention. Acting as the primary account liaison, you'll address customer service issues and collaborate with internal and external stakeholders for swift resolution.

At Zurich North America, we prioritize the well-being of our team members through a flexible hybrid work model. This approach empowers employees to tailor their work preferences while fostering opportunities for in-person collaboration. While the model provides flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices : Schaumburg, Atlanta, or Overland Park.

Key Responsibilities :

• Collaborate with underwriting to engage in new business opportunities with brokers and customers, effectively communicating and advocating the claims value proposition to large, complex accounts.
• Assess and address the claims service needs of existing and potential customers by crafting and delivering compelling claims services marketing presentations and responses to requests for proposals (RFPs).
• Ensure customer satisfaction by promptly identifying and resolving service issues, proactively sharing relevant information, and adhering to customer protocols.
• Facilitate meaningful stewardship meetings with customers by delivering benchmark analyses and trend insights to illustrate the impact of Zurich's claims services on overall loss costs.
• Understand and accommodate customer-specific requirements by collaborating with business units and claims organizations to meet and exceed customer expectations.
• Cultivate enduring relationships with customers' risk managers and brokers to enhance satisfaction and retention.
• Supporting the growth and development of team members via mentoring and coaching.

Basic Qualifications :

Preferred Qualifications :

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $113,100.00 - $185,100.00, with short-term incentive bonus eligibility set at 20%.

Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.