Senior Technical Writer Job at C3 AI in Redwood City

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C3 AI (NYSE : AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise.

C3 AI is looking for a Senior Technical Writer to help shape the voice of our developer experience. In this role, you won’t just document features—you’ll craft the guides, tutorials, and reference content that empower developers, data scientists, and integrators to build, train, and scale AI applications on our platform. Your work will turn complex technical concepts into clear, practical resources that directly influence how customers succeed with C3 AI.

As a senior member of the documentation team, you’ll own major areas of developer content and become a trusted bridge between engineers, product managers, and customers. You’ll set the standard for accuracy and clarity while balancing the “big picture” structure of our documentation with the investigative work of tracking down elusive technical details.

Responsibilities Write topics, create technical developer guides, and enhance existing content for our engineers, application developers, data scientist, and data integrator audiences.

Conduct gap analysis for your assigned areas, and collaborate with other writers, developers, and product managers to improve content.

Investigate complex technical topics, tracking down elusive details and transforming them into clear, useful information for customers.

Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.

Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.

Collaborate closely with team members, refining standards, procedures, tools, etc. to help the entire organization successfully deliver content at a consistently high standard.

Qualifications Bachelor’s degree. Advanced degree preferred.

6+ years of technical writing experience, including experience researching and writing excellent developer documentation.

Comfortable with basic front-end web development languages (HTML, CSS, and JavaScript).

Familiar with Python; Jupyter Notebooks preferred.

Familiar with AI, ML, and NL model concepts.

Ability to read code and write code examples.

Familiar with Docs as Code model of documentation (we use Markdown, GitHub, Jenkins).

Comfortable in an Agile development environment.

Strong communication skills with the ability to work across functional units.

Self-motivated, organized, and able to work independently and make independent judgments.

C3 AI provides excellent benefits, a competitive compensation package and generous equity plan. California Base Pay Range $151,000—$175,000 USD

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

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