Program Management Specialist

A company is looking for a Program Management Specialist to support customer accounts and resolve service-related issues.

Key Responsibilities

Reviews rates, tracks shipments and updates customer files and profiles

Interfaces with customers during service failures and conducts customer surveys to identify trends and satisfaction

Collaborates with operations to optimize customer orders and monitors invoicing and accounts receivable aging

Required Qualifications

Applies company policies and procedures to operations

Understands features and business applications of services and technology offerings

Applies supply chain and logistics knowledge relevant to manufacturing and distribution

Generates reports and interprets data from databases

Experience with Microsoft Office products or equivalent software; freight forwarding or transportation experience preferred