Manager, IT Infrastructure and Networking

Manager, IT Infrastructure And Networking

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Position Summary

The Manager, IT Infrastructure And Networking is a senior leadership role responsible for overseeing and advancing ISC2's enterprise infrastructure environment. This leader will architect, implement, and optimize systems that support a global organization, with a strong focus on automation, resiliency, scalability, and security. The role combines strategic planning, enterprise-level design, and hands-on technical oversight, while managing and developing a high-performing engineering team. This position requires close partnership with business leaders to align technology with organizational strategy and ensure systems meet the demands of a dynamic, rapidly evolving environment.

Responsibilities

• Lead, coach, and mentor a team of system engineers and administrators; establish performance objectives, foster innovation, and build a culture of accountability.
• Define and execute the strategic roadmap for infrastructure and systems engineering, including cloud adoption, automation, and modernization initiatives.
• Own and evolve ISC2's global infrastructure footprint, ensuring reliability, security, compliance, and scalability.
• Oversee design, implementation, and support of Cisco Systems, Genesys contact center technologies, and enterprise-grade Cisco switches, ensuring high availability of communications and network services.
• Establish and monitor enterprise metrics for availability, resilience, and performance, with continuous improvement goals.
• Drive adoption of Infrastructure as Code (IaC) practices and DevOps methodologies to streamline provisioning, configuration, and deployment.
• Oversee enterprise-wide configuration, asset, and service management processes, ensuring auditability and business continuity.
• Provide Tier 3 escalation support and guide resolution of complex technical issues related to Nutanix hyperconverged infrastructure, Microsoft Azure environments, and Cisco networking.
• Partner with product, security, and operations teams to deliver integrated solutions that advance business priorities.
• Author and enforce policies, standards, and best practices for infrastructure engineering and operations.
• Lead evaluations of emerging technologies and vendors to recommend strategic investments that maximize value.
• Protect sensitive member data, exam delivery systems, and intellectual property.
• Ensure compliance with PCI-DSS, NIST 800-53, UK Cyber Essential Plus, ISO 27001, ISO 17024.
• Establish a comprehensive governance framework across cloud platforms and development pipelines to reduce identity risk, enforce Infrastructure-as-Code practices, and mature DevOps processes.
• Perform miscellaneous duties as assigned.

Management Responsibility

Proven success leading enterprise technology transformations and driving measurable business impact. Ability to translate business needs into scalable, secure, and cost-effective infrastructure solutions. Strong communication and executive presence, able to influence across all levels of the organization. Demonstrated commitment to equity, inclusion, and team development.

Qualifications

Education And Work Experience

Physical And Mental Demands

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations

US-Remote