Manager - Office of the COO

Operations Manager

Reporting to the Chief Operating Officer (COO), you will manage administrative functions, programs, and projects within the Office of the COO. As directed by the COO, you will provide governance and oversight over Operations business processes. You will partner with the COO, Operations Leadership Team and other senior agency leaders to accomplish agency goals and enhance operational effectiveness. You will ensure alignment of the Operations Leadership Team's strategic planning activities and deliverables. You will exercise a high degree of independent judgment and action in delivering Operations programs and projects, including those with enterprise-wide impact. Success requires executive presence, emotional intelligence, and navigating complex, high-stakes situations.

Essential Duties

• Serve as administrative partner to the Chief Operating Officer and senior operations leadership. Manage complex priorities, executive communications, and sensitive matters with discretion and foresight. Develop strong trust-based relationships with executive stakeholders.
• Independently oversee, plan, lead, and execute special COO initiated projects. Manage confidential and time-sensitive special projects that cross organizational lines. Ensure alignment with agency priorities and cross-departmental collaboration.
• On behalf of the COO, provide governance, oversight, and control of Operations business processes, performance measurement, and standardization in areas such as :
• Budget development and administration.
• Key Performance Indicator Reporting and Tracking
• Tracking, coordination, and review of agenda items and reports flowing from Operations to agency Executive Leadership Team and Board of Directors.
• Document control, providing for consistency in templates, formats, versioning, retention, access, and agreement across Operations organizational units.
• Ensuring proper governance and stewardship of confidential records and operational documents in line with document control standards.
• Formalize, observe, and continuously improve policies and operational processes to enhance efficiency, effectiveness, and scalability. Anticipate issues and implement proactive solutions.
• Lead the development of executive-level communication deliverables, including reports, strategic presentations, and internal briefings.
• Manage daily operations and administrative functions for the Office of the COO.
• In partnership with the COO and Operations Leadership Team, manage the Operations Leadership Team's strategic business meetings, ensuring the agenda, materials and long-range planning cycle are aligned and the meeting processes are administered effectively.
• Represent operations leadership as a liaison to internal and external stakeholders, communicating with professionalism and alignment with agency values.
• Perform other duties of a similar nature or level.

Requirements

Minimum Qualifications

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Knowledge Requirements

Skill Requirements

Preferred Knowledge and Skills

Working Conditions

Hybrid telework may be available. Availability is at management discretion and may not be available for this position based on the nature of the work. Work is performed in an office environment and requires the use of office equipment and technology. You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments. You may also be required to lift and carry materials up to 10 pounds occasionally.

Application and Selection Process