Desktop Support Analyst

Job Description

Job Description

Job Title : Desktop Support Analyst

Location : Wilmington, MA

Position Overview :

We are seeking a customer-oriented, highly skilled, and experienced Desktop Support Analyst to join our IT team and provide onsite support and maintenance for desktop systems and software. This role requires an understanding of operating systems (Windows, macOS), hardware, software, security, and networking. The ideal candidate will have a strong ability to troubleshoot technical issues, manage desktop systems locally, and ensure seamless support to end-users while maintaining security and compliance standards. This role will install and configure hardware, troubleshoot software issues, and support various IT projects. Further, the Desktop Support Analyst will be heavily involved with onboarding new users.

Key Duties and Responsibilities

1. Customer, Client, and Team Orientation

• Develop and maintain strong internal working relationships across restor3d.
• Provide internal customer support by identifying, prioritizing, and confirming resolution of reported IT problems
• Understand the objectives, responsibilities, and mission of the IT department and work towards those goals.
• Assist in planning and executing work activities; adapt to changing conditions.

2. Desktop Support & Troubleshooting

3. Security & Risk Management

4. Asset Management & Documentation

5. Perform other duties and responsibilities as assigned.

Qualifications and Experience

Required :

Preferred :