Scheduler / Dispatcher

Scheduler / Dispatcher

At Advanced Professional Security (APS), we pride ourselves on providing top-tier security services with professionalism, reliability, and integrity. Our team is growing, and we're seeking a dedicated and experienced Scheduler / Dispatcher to join our fast-paced operations department. If you're detail-oriented, calm under pressure, and thrive in a coordination-heavy environment, we want to hear from you.

Position Overview

The Scheduler / Dispatcher is responsible for ensuring all security posts are staffed with properly trained personnel, managing day-to-day scheduling needs, dispatching guards in real time, and responding to last-minute coverage issues. This role is critical in maintaining client satisfaction and operational efficiency.

Key Responsibilities

• Develop and maintain weekly / monthly guard schedules for multiple client sites.
• Dispatch security personnel to assigned locations promptly and accurately.
• Monitor attendance, call-outs, and shift confirmations.
• Respond to staffing emergencies and adjust schedules in real time.
• Maintain clear communication with guards, supervisors, and clients.
• Ensure coverage complies with labor laws, licensing requirements, and company policies.
• Maintain up-to-date records of guard availability, time-off requests, and incidents.
• Collaborate with recruitment and HR for onboarding and scheduling new hires.
• Use scheduling and dispatch software effectively (e.g., TrackTik, WhenIWork, or similar).

Qualifications

What APS Offers

At Advanced Professional Security, we believe our people are our most valuable asset. We offer a supportive and professional environment where your skills are recognized and rewarded.

Employee Benefits

Qualities We Look For