General Manager in Training- Store 31, Independence Ave, KC, MO

General Manager In Training

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

The General Manager in Training (GMIT) is responsible for training and developing in all store operations in order to prepare the individual to promote into a General Manager position within an assigned store.

The following essential duties and responsibilities are required :

Customer Service

• Provide positive representation of Westlake Ace Hardware.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Proactively assist customers in solving problems.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration

Store Operations

Store Support Operations

Hiring and Training of Associates

Leadership

Other Essential Requirements

Minimum Skills, Requirements and Qualifications

Compensation Details : Starting at $20.00 / hr

Equal Opportunity Employer : Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.