E-commerce Operations Manager
We are seeking a detail-driven and proactive E-commerce Operations Manager to oversee the day-to-day operations of our Amazon and BWP storefronts. This role encompasses managing inventory, optimizing listings, and delivering excellent customer service to ensure a seamless online shopping experience. The ideal candidate is resourceful, organized, and experienced in navigating Amazon Seller Central and related platforms.
Key Responsibilities :
- Manage all product listings on Amazon and BWP, ensuring accuracy, SEO optimization, and brand consistency
- Monitor and maintain stock levels across platforms; coordinate restocking and updates with the warehouse team
- Respond promptly and professionally to customer inquiries, concerns, and reviews
- Track store performance metrics and deliver actionable insights to improve sales and customer satisfaction
- Oversee order processing, fulfillment coordination, and returns
- Collaborate with the marketing team to implement promotional strategies
- Maintain and analyze daily performance logs using Excel or similar tools
- Ensure compliance with marketplace policies and operational best practices
Qualifications : Required :
At least 1 year of experience managing Amazon storefronts, including Seller CentralProficient in Microsoft Excel, with ability to manage and analyze dataExcellent communication and customer service skillsStrong organizational abilities and attention to detailFamiliarity with tools such as Shopify, Monday.com, Grasshopper, or similar platformsAbility to work independently and meet deadlines consistentlyPreferred :
Experience managing BWP or other niche marketplacesBasic knowledge of graphic editing or product photography standardsPrior experience in consumer goods or food product industries is a plus