Business Enablement Specialist; Vendor Centric Ticketing Program

Business Enablement Specialist

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Business Enablement Specialist; VendorCentric Ticketing Program

The Opportunity : Contribute To The Growth Of Your Career.

As a Business Enablement Specialist supporting the VendorCentric price ticket program and global web-based ticket management system you will serve as the primary resource for business partners and be responsible for engaging with vendors, buying offices, agents, and internal teams to develop and implement strategies that drive TJX growth.

Duties and Responsibilities

• Independently identifies and resolves issues related to the web-based ticket management system by diagnosing root causes, developing actionable solutions, and overseeing implementation.
• Establishes and monitors key performance indicators (KPIs) for all TJX ticket providers. Conducts strategic analysis of cost, volume, and other relevant data to inform business decisions.
• Engages with ticket providers to ensure alignment with TJX requirements and general awareness of system or process impacts.
• Prepares and distributes monthly, quarterly and annual performance reports on the web-based ticketing program for Senior Logistics Leadership. Strategically and proactively assesses opportunity areas.
• Maintains routine communication with ticket providers and internal stakeholders to ensure service quality, while proactively identifying and tracking system and product enhancements.
• Supports the development and execution of strategic rollout plans for vendor participation in the web-based ticketing program. Recommends updates to the strategy based on data analysis and evolving business needs.
• Leads training sessions (in-person or virtual) for internal and external stakeholders related to ticketing program overviews, site navigation, and troubleshooting guidance.
• Manages the department's general email inbox. Assesses each issue and coordinates with appropriate contacts to ensure timely resolution.
• Serves as the primary UAT (User Acceptance Testing) lead for ticketing-related IT projects. Provides regular updates and feedback to stakeholders throughout the project lifecycle.

Who We Are Looking For : You.

Benefits include associate discount; 401(k) match; medical / dental / vision; HSA; health care FSA; life insurance; short / long-term disability; paid holidays / vacation / sick / bereavement / parental leave; EAP; incentive programs for management; auto / home insurance discounts; tuition reimbursement; scholarship program; adoption / surrogacy assistance; smoking cessation; child care / cell phone discounts; pet / legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.