Senior Customer Marketing Manager

Senior Customer Marketing Manager

Udacity is now an Accenture company, and exciting things are happening! We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

At Udacity, we believe our customers' success is our success. We're seeking an Enterprise Customer Marketer to build and scale programs that showcase the impact our enterprise customers achieve with our solutions. You will be the voice of our customers in the market, turning their stories, outcomes, and advocacy into powerful content and campaigns that drive retention, expansion, and loyalty across our enterprise customer base. You will build a relationship with both our enterprise customers and our enterprise learners, ensuring that both groups are realizing the value of working with Udacity.

This is a highly collaborative role that sits at the intersection of Customer Success, Sales, Product, and Marketing, and is ideal for a marketer who loves building relationships, crafting compelling narratives, and driving measurable business impact.

Responsibilities

• Identify and cultivate strong relationships with enterprise customers to develop advocates and champions.
• Create customer success stories, case studies, testimonials, and video spotlights highlighting enterprise impact and ROI.
• Design and execute customer marketing campaigns that drive adoption, retention, cross-sell, and upsell within enterprise accounts.
• Partner with Sales and Customer Success to deliver customer-facing content that supports renewal and expansion conversations.
• Gather feedback, testimonials, and usage data to highlight enterprise customer outcomes. Collaborate with Product and Marketing to share insights that influence product roadmap and thought leadership content.

Qualifications

Location : While this is a remote role, applicants must be currently authorized to work in the United States of America on a full-time basis.

Compensation : The maximum base pay for this position is $151,000, depending on experience and location.

Location : Udacity will hire a qualified candidate for this remote based position anywhere in the US with the exception of the following states : Alaska, Connecticut, Delaware, Hawaii, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, Rhode Island, South Dakota, Vermont, Washington D.C., West Virginia, Wisconsin, Wyoming.

Benefits :