Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Katy, Texas. In this role, you will focus on managing and resolving outstanding accounts receivable while ensuring timely payments from both commercial and consumer accounts. This position is an excellent opportunity for someone with strong communication skills and a thorough understanding of collection processes.

Responsibilities :

• Manage and monitor accounts receivable to ensure timely collections from both commercial and consumer clients.
• Communicate professionally with customers to resolve payment issues and negotiate payment arrangements as needed.
• Maintain accurate documentation of collection efforts, payment plans, and customer interactions.
• Collaborate with internal teams to address billing discrepancies and ensure proper account reconciliation.
• Follow established collection processes to meet company goals and reduce outstanding balances.
• Provide regular updates on collection activities, including progress and challenges, to management.
• Analyze account histories to identify trends, potential risks, and opportunities for improvement.
• Handle sensitive customer information with confidentiality and adhere to company policies and procedures.
• Stay informed about industry best practices and regulatory guidelines related to credit and collections.
• Assist with additional tasks or projects related to accounts receivable as needed.
• Proven experience in commercial and consumer collections, with a strong understanding of collection processes.
• Familiarity with credit and billing collection practices.
• Excellent communication and negotiation skills to handle customer interactions effectively.
• Strong organizational abilities to manage multiple accounts and meet deadlines.
• Proficiency in using relevant software and tools for tracking and managing accounts receivable.
• Attention to detail and accuracy in maintaining records and documentation.
• Ability to analyze account data and identify issues or opportunities for resolution.
• Knowledge of applicable regulations and compliance standards in collections.