Medical Office Specialist
The Medical Office Specialist provides patient care in accordance with established methods and techniques and conforms to recognized standards.
Location (Full-Time Onsite) : 3680 NW Samaritan Drive, Third Floor, Corvallis, OR 97330. May be required to travel to one or multiple locations for coverage as needed
Schedule : This is a 40-hour week schedule Monday through Friday between the hours of 8 : 00 am to 5 : 00 pm PST. The schedule will be determined by the supervisor upon hire.
Primary Responsibilities :
- Will participate in and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employees will be expected to read, have familiarity, and embrace the principles contained within
- Greets patients for providers, answers the telephone, routing of calls / tasks, books appointments, verify patient insurance coverage, acts as cashier for payments and prepares for appointments
- Greet and check patients in, verify current demographics and insurance coverage. Notifies back-office staff of patient's arrival in a timely manner
- Working knowledge of the referral process
- Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the EHR
- Contact the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment
- Direct patient flow and prepare patients for exams
- Proactively monitors and manages provider schedules for accuracy
- Actively participate in the cleaning of shared work areas
- Participate in the orientation and training of new employees
- May work at multiple sites as determined by department necessity
- Performs all other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :
Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
High School Diploma / GED (or higher)1+ years of experience in a service-related industry6+ months of customer service experience in a professional office settingIntermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)Preferred Qualifications :
1+ years of experience in a call center1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in / out, insurance verification, collecting co-pays, and maintaining medical recordsExperience working with an electronic health record (EPIC)Experience working with scheduling programsKnowledge of Medical termsAbility to work well with providers, clinical staff and patientsSoft Skills :
Ability to work independently and maintain good judgment and accountabilityAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentDemonstrated ability to work well with health care providersStrong organizational and time management skillsExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from othersPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.