Guest Services Assistant Department Manager PM

Festival Foods Guest Services Assistant Manager PM

Join our Festival Foods team as a Guest Services Assistant Manager PM!

Job Title : Guest Services Assistant Department Manager-PM

Reports to : Guest Services Manager

At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager-PM, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth afternoon and evening operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!

Job Description

What You'll Do :

As a Guest Services Assistant Department Manager-PM at Festival Foods, your responsibilities will include :

• Provide Helpful Service : Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Uphold Company Culture : Reinforce Festival Foods values throughout the store, ensuring an exceptional guest experience by leading the team during afternoon and evening shifts.
• Drive Guest Service Excellence : Set clear performance expectations, guiding associates to deliver outstanding customer service daily.
• Support Team Growth : Assist in the development and supervision of Guest Services associates, including facilitating Bagger training and fostering a productive, customer-focused environment.
• Optimize Operations : Oversee department productivity and labor, aligning staffing levels to meet business needs and achieve target goals.
• Ensure Safety & Compliance : Maintain loss prevention (asset protection) policies and enforce safety programs to create a secure work environment.
• Honor Commitments : Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Collaborate with the Team : Perform other duties as assigned.

What We're Looking For :

To succeed as a Festival Foods Guest Services Assistant Department Manager-PM you should have :

Physical Demands and Work Environment :

The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Schedule :

The Guest Services Assistant Department Manager-PM is a full-time position. Your schedule will include afternoons, night shifts, weekends, and holidays to meet the needs of our guests.

Benefits Overview

Why You'll Love It Here :

Address

3207 80th Street

City

Kenosha

State

WI

Postal Code

53142