Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockCosta Mesa, CA, US
5 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

Joining us as an Associate Team Leader, you will support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You will begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team :

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your expertise :

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The community you will join :

    At H&R Block, we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #5330

    Create a job alert for this search

    Team Leader • Costa Mesa, CA, US

    Related jobs
    • Promoted
    Block Advisor Associate Team Leader

    Block Advisor Associate Team Leader

    H&R BlockLos Angeles, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 4 days ago
    • Promoted
    Team Leader

    Team Leader

    Los Angeles StaffingLos Angeles, CA, US
    Full-time
    Team Leader Opportunity At H&R Block.At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and co...Show moreLast updated: 2 days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R BlockSan Dimas, CA, US
    Full-time +1
    H&R Block Multi-Unit Team Leader.At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and commun...Show moreLast updated: 5 days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    Los Angeles StaffingLos Angeles, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 2 days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    Los Angeles StaffingLos Angeles, CA, US
    Full-time +1
    H&R Block Associate Team Leader.At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communi...Show moreLast updated: 2 days ago
    • Promoted
    BA Team Leader

    BA Team Leader

    H&R BlockTorrance, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 4 days ago
    • Promoted
    Team Lead

    Team Lead

    JambaGardena, CA, US
    Full-time
    When you put truly good, straight from the earth ingredients in your body, you become a better you and a better you makes for a better Whirl'd. At Jamba, we blend whole foods with a higher purpose....Show moreLast updated: 30+ days ago
    Team Leader

    Team Leader

    Dhillon Foods IncGardena, California, United States, 90247
    Full-time
    As the Team Leader you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that ...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    California StaffingSan Dimas, CA, US
    Full-time +1
    H&R Block Associate Team Leader.Our Company At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates,...Show moreLast updated: 1 day ago
    Team Leader

    Team Leader

    Feast EnterprisesLake Forest, California, United States, 92630
    Full-time
    This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc.The in...Show moreLast updated: 30+ days ago
    • Promoted
    SMT Team / Accommodation Tech Team Lead Manager 3

    SMT Team / Accommodation Tech Team Lead Manager 3

    Clearance JobsRedondo Beach, CA, US
    Full-time
    SMT Team / Accommodation Tech Team Lead Manager 3.At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today...Show moreLast updated: 19 days ago
    Team Leader

    Team Leader

    JYM Enterprises Inc.Rosemead, California, United States, 91770
    Full-time
    As the Team Leader you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that ...Show moreLast updated: 30+ days ago
    Team Leader

    Team Leader

    WHG Restaurant GroupUpland, California, United States, 91786
    Full-time
    As the Team Leader you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that ...Show moreLast updated: 30+ days ago
    • Promoted
    Team Lead

    Team Lead

    Tempur SealyLos Angeles, CA, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show moreLast updated: 30+ days ago
    • Promoted
    Team Leader

    Team Leader

    H&R BlockLos Angeles, CA, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 5 days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockCarson, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 5 days ago
    Team Lead

    Team Lead

    FedExGardena, California, US
    Full-time
    Responsible for coordination of the documentation required by US Customs / Government Agencies for entry of goods into the US on behalf of importers. Provide impeccable customer service.May process co...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Team Leader

    Assistant Team Leader

    Loop NeighborhoodLake Forest, CA, US
    Full-time
    Loop Neighborhood Market is based in Union City, Calif.The company was founded in 1978 and develops real estate and owns and operates gas stations with convenience stores and car washes.Loop Neighb...Show moreLast updated: 30+ days ago