Customer Success Supervisor - Premier - Raleigh, NC

Job Title : Premier Customer Success Supervisor

The Premier Customer Success Supervisor will oversee and nurture relationships with our Premier customers. The Premier Customer Success Supervisor will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Premier Customer Success Supervisor will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Premier Customer Success Supervisor will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience. The Premier Customer Success Supervisor will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.

Key Responsibilities :

• Serve as the primary point of contact and advocate for designated accounts.
• Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues.

Value Creation / Strategic Engagement :

Analytics / Reporting :

Qualifications :

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law.

Basic Qualifications :

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.