Retail Inside Sales Account Manager-Remote

Job Opportunity At Staples

Job Shift : Day (1st shift) Job Schedule : Full time Salary / Rate : $16.00-$20.00 per hour based off skills and experience

You will be part of a team responsible for acquiring, retaining, and accelerating category growth for Staples customers, including the Print, Promotional & Services space through engaging both warm and cold leads in accordance with the program strategy. Conduct outbound calls from various lead sources and solicit opportunities from each contact. You will be responsible for engaging and managing a book of business or key Staples Retail customers, delivering a positive experience to both customers and business partners, as well as delivering on sales goals and initiative through inbound and outbound initiatives. Collect marketing intelligence and customer data as required to build a customer and company profile. You will also be responsible for managing, sourcing, and provide accurate print quotes while developing relationships that lead to additional revenue for Staples and commission for you. Must be energetic, organized, and eager to close sales and increase revenue.

Key deliverables and main areas of focus :

• Meet / exceed Key Performance Indicators (KPI's), SLA adherence, activity and contact rates, quote accuracy, and effective lead pipeline management
• Discover and analyze prospects needs, determine which features / benefits of Staples will appeal the most to the customer and present those features / benefits to the customer
• Utilize internal resources to overcome obstacles and being fiscally responsibly as it relates to price negotiations and margin.
• Provide bids and quotes to customers as needed. Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s)
• Collaborate with internal partners including Print and Marketing Supervisors, General Managers, District Managers, and Vendor Partners.
• Provide feedback to merchandising and marketing community to enhance the customer experience
• Partner with Sales Manager to develop strategies and approaches to incorporate into your daily interactions with customers
• Cold calling; making multiple outbound calls to potential clients and closing sales and working with client through closing process
• Researching potential leads from business directories, web searches, or digital resources
• Building pipelines with channel partners and team members to close sales and presenting and delivering information and solutions to potential clients
• Manage customer accounts uncovered through acquisition efforts inclusive of uncovering opportunities, quoting projects, and securing sales
• Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
• Utilize software inclusive of Salesforce.com, MS Word, Excel, and Outlook to communicate quotes and related communication
• Promote developing a loyalty and repeat business vs a "one-time" shopper

Essential skills and experience :

Preferred skills and experience :

Get great perks.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.