Intakes Attorney

Position Overview

We are seeking a licensed attorney to lead our Intake Department. This role goes beyond traditional management — the Intakes Attorney will establish processes, enforce KPIs, and serve as the knowledge base for intake operations. They will lead a 20+ person team (with anticipated expansion), instill a sales culture that signs retainers on the first call, and ensure exceptional client service through disciplined processes, rigorous training, and operational excellence.

Key Responsibilities

Leadership

• Lead, mentor, and manage intake specialists and team leads
• Develop and enforce KPIs around :

Retainer sign-on-first-call rates

Missed call minimization

Qualified lead conversion

Call quality and SOP compliance

Ensure Team Leads conduct weekly 1 : 1s with intake specialists and monitor calls for quality; oversee effectiveness or implement AI QA tools

Coordinate and deliver bi-weekly sales training for intake staff on persuasion, empathy, objection handling, and retainer conversion

Technology

Optimize Salesforce / Litify, telephony, call routing, and AI QA solutions for intake efficiency

Monitor marketing lead sources and intake data to identify trends and ROI

Produce weekly / monthly reports on KPIs, performance, and source conversion

Client Experience

Maintain high client service standards — ensuring every caller experiences empathy, professionalism, and trust

Handle escalated calls and ensure legal sufficiency in case qualification

Regularly audit intake scripts, retainers, and processes for compliance and accuracy

Cross-Department Leadership

Work closely with Marketing to optimize lead quality and conversion

Coordinate with Attorneys and Case Managers for smooth client onboarding and expectations

Provide intake performance updates and strategic recommendations to firm leadership

Workforce Management

Oversee staffing, scheduling, and coverage to ensure minimal missed calls, including weekends / after-hours

Partner with HR to recruit, onboard, and retain top intake talent

Develop a scalable intake training and onboarding program

Qualifications

Juris Doctor (JD) and active license to practice law in California

3+ years of personal injury or plaintiff-side litigation experience (preferred)

Appetite to lead high-volume teams (20+ staff)

Excellent communication, empathy, and client service skills

Ability to foster a sales-driven culture in a legal setting

Why Join Us

Shape and scale the intake engine of a rapidly growing law firm

Competitive compensation, benefits, and advancement opportunities

Why Levin & Nalbandyan :

Competitive salary with bonus potential

Comprehensive benefits including health, dental, vision, and 401(k)

Paid holidays, vacation, and sick time

Supportive team culture and opportunities for long-term career growth

Centrally located Los Angeles office with a flexible hybrid schedule

Life at Levin & Nalbandyan :

Modern office space

Opportunities for professional growth and development

Casual work attire

Relaxed atmosphere

Supportive and inclusive workplace culture

Goal-oriented environment with performance incentives

Flexible working hours

Safe work environment

Lively atmosphere

Benefits :

401(k)

Dental insurance

Health insurance

Vision insurance

Data reimbursement

Optional Life insurance

Paid time off

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