Portuguese Speaking Customer Service for Retail industry

Portuguese Speaking Customer Service Professional

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to ensure the best match between candidates and employers, facilitating successful career moves. We are currently seeking a Portuguese Speaking Customer Service professional to join a dynamic team in the retail industry. In this role, you will be responsible for providing excellent assistance to customers, enhancing their shopping experience, and addressing inquiries in a timely and effective manner. Your ability to communicate fluently in Portuguese will be essential as you assist clients from diverse backgrounds and ensure their needs are met. If you are passionate about customer service and looking to work in an international environment, this position offers a unique opportunity to combine your language skills with your expertise in retail customer support.

Responsibilities

• Deliver exceptional customer service to Portuguese-speaking clients, addressing their inquiries and providing assistance with products and services.
• Manage customer interactions through various channels including phone, email, and chat, ensuring a seamless experience.
• Document customer interactions and feedback accurately in our customer relationship management system.
• Assist with order processing and tracking, ensuring timely updates are provided to customers.
• Resolve issues and complaints efficiently, turning negative experiences into positive outcomes.
• Collaborate with team members and other departments to provide comprehensive support and enhance customer satisfaction.
• Maintain knowledge of products, promotions, and policies to provide accurate information and assistance to customers.