Leasing Consultant
We are looking for a part time leasing agent to work for Tyler Self Storage.
Summary
The Leasing Consultant is responsible for presenting the self-storage facility to prospective tenants, leasing units, providing customer service, and participating in the marketing of the business.
The Leasing Consultant works in conjunction with the property management team to achieve the leasing goals established for the property.
Duties
Opens and inspects the units and the available ready vacant daily to ensure they are presentable in accordance to established standards.
Ensures leasing office is open and ready for business on time each day. Maintains office presentation in a professional manner.
Assists with closing and securing the office daily.
- Answers telephone and email leads by responding to leasing inquiries. Responds to all telephone, and internet leads on a daily basis.
- Greets and presents property to prospective tenants through personalized tours if needed.
- Provides information regarding needs and conducts follow-up with prospective tenants.
- Rent storage units by completing leases with customers.
- Responsible for accurately and timely keeping track of all telephone, email and walk-in traffic. Also responsible for inputting rentals and cancellations into SiteLink.
- Ensure integrity of reports and processing of all legal notices (10 Day, Pre-Lien (14) and Lien (34) days) in accordance with The California Self Storage Lien Law, policies and procedures.
- Deposits funds to employer account on a schedule set by supervisor.
- Shops the competition to compare sales technique, pricing strategy and merchandising.
- Assists in maintaining an accurate and current priority wait list and ensures all prospects are kept in constant communication with leasing availability.
- Provides customer service per company service standards.
- Demonstrates the ability to handle resident complaints and concerns, and direct them to the Assistant Manager or Property Manager when appropriate.
- Participates in daily collection calls for past-due accounts and enter notes into computer.
- Occasionally clean and prepare vacant storage units for rent.
- Performs other duties as assigned.
Knowledge and Experience
- Bi-lingual : Spanish and English
- High School Diploma or equivalent preferred.
- Minimum of 1-year experience in a relation to this position.
- General knowledge of self-storage.
- Provide exceptional customer service.
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