Customer Service Assistant - Georgetown University Law Center

Customer Service Assistant

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Tradition. Innovation. A superb faculty. Hundreds of course offerings and all of this just steps away from the Capitol and Supreme Court. Georgetown Law is an exceptional institution in an enviable location. Students come here from all over the world to study international or tax law, environmental or health care law (just a few of our specialties). They come here for our top-ranked clinics. Most of all, they come because this is the place where theory and practice meet. At Georgetown, students learn the law in the place where laws are made.

The Customer Service Assistant serves as an integral part of the Capital Campus Copy & Mail team, assisting with all aspects of the campuss mail and copying needs. This position serves as the first point of contact for faculty, staff, and students in need of assistance with printing needs, mailing, courier, and overnight carrier services. Reporting directly to the Customer Services Supervisor, the role is responsible for:

• Providing top-notch copy and mail services and providing any relevant troubleshooting.
• Operating high-volume copiers, booklet makers, scanners, mail meters, as well as other finishing devices.

Work Interactions This position reports directly to the Customer Services Supervisor in the Capital Campus Copy & Mail Center. The incumbent will interact with a wide variety of constituents including faculty, administrators, staff, and students.

Requirements and Qualifications

• High School Diploma
• Strong customer service skills
• Working knowledge of Microsoft Office and Adobe

Preferred Requirements and Qualifications

• Experience working with high-volume copy machines and postage metering equipment as well as a variety of post-production finishing devices

Work Mode Designation This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website.

Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $17.50 - $26.16 Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

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Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement: GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.