Practice Manager

Role Description

Practice Manager (PMs) are important leaders at Oak Street Health. PMs manage a single clinic location and are responsible for Oak Street Healthâ s operations in and around their clinics. PMs are expected to supervise clinical and non-clinical co-workers, support operational initiatives, and generally ensure that clinic operations run smoothly and timely on a daily basis.

Core Responsibilities

• Supervising, coaching and mentoring a multi-disciplinary team of 15+

• Leading the execution of in-clinic operational initiatives

• Problem-solving team member and patient problems in the moment

• Ensuring our patients are always delighted with the level of care they receive

• Ensuring our scheduling and billing processes are executed efficiently

• Overseeing our clinical and community areas

• Advocating for your clinic, team, and patients

• Being an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners

• Supporting and contributing to on-the-ground marketing initiatives

• Generally ensuring clinic operations are running smoothly on a daily basis

• Other duties as assigned

What are we looking for?

• 2 or more years of experience in a supervisory role within a clinical setting

• Bachelorâ s degree required, Masterâ s degree preferred

• A passion for mentorship and team-development

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions

• A flexible and positive attitude

• A proactive and adaptable working style- able to cover tasks as they arise

• Impeccable judgment

• A supportive attitude toward our patient population of older adults

• Proficient PC skills

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary

• US work authorization

• Someone who embodies being â Oakyâ