Genesys Business Analyst

A company is looking for a Genesys Business Analyst experienced in AI and Customer Experience (CX).

Key Responsibilities

Analyze current business processes and identify areas for CX improvement

Define business requirements, use cases, and user stories for Genesys and AI initiatives

Partner with IT, Operations, and CX teams to align goals and priorities

Required Qualifications

Bachelor's degree in Computer Science, IT, or related field

5+ years of experience as a Business Analyst (preferably with Genesys platform)

Proven background working on AI or chatbot-driven CX initiatives

Experience working in Agile environments