I. Executive Summary
The Mission of a Hospitality Team Member with Chick-fil-A is to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the quickest, highest quality personalized experience possible.
The Team Member also treats those they work with, as well as guests, with honor, dignity, and respect all day, every day.
II. Role & Responsibilities
- Front Counter
- Create eye contact, share a Smile, Speak enthusiastically, and stay connected to the guest
- Take accurate and timely orders
- Fulfill guests’ orders by preparing beverages and sauces
- Complete table touch in’s during the guests visit.
- Drive Thru
- Work with speed and accuracy at all times on headset, outside order taking, bagging or window
- Be flexible and be able to multi-task
- Make beverages while taking orders on headset
- Handle cash transactions with urgency and accuracy
III. Key Measurables
CEM Scores at or above current goal (Overall Satisfaction >
80%)
Speed of Service below 3 : 30
IV. Schedule Details
We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5 : 30AM 2PM, 11AM 8PM and 2PM -10 : 45PM.
We offer part time positions as well!
Chick-fil-A
V. Direct Reports
All Hospitality Professionals will report directly to Hospitality Team Leaders, Directors and Executive Leadership.
V. Skills Necessary
- A Heart of Service
- Honor, Dignity, & Respect to All
- Strong Interpersonal Skills
- Professionalism
- Availability
- Punctuality
- Coachability
- Competitiveness
- Enthusiasm
- Reliability
- Self-Motivation
- Organization
- Ability to Multi-Task
- Strong Ethics
- Well-Versed
- Humility
- Eagerness to Learn
- Initiative
- Sense of Purpose Beyond Themselves
- Sincerity
- Great Stewardship
- Honesty
Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.
Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.