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Call Center Representative

Call Center Representative

ESP Enterprises Inc.Newark, NJ, US
1 day ago
Job type
  • Full-time
Job description

Customer Service Representative I

Responsibilities :

  • Responds to telephone inquiries using standard scripts and procedures.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches / resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Performs customer needs analysis and informs customers of services and resources available to them.
  • Maintains adherence (attendance, punctuality, use of AUX time).
  • All other duties as assigned
  • Must have experience working in a call center.

Education / Skills / Experience Requirements :

  • High School diploma or GED.
  • Excellent communication skills.
  • Candidates must go through the interview process with the client.

    • Customer Service Representative I

  • Bilingual

    • Responsibilities :

  • Responds to telephone inquiries using standard scripts and procedures.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches / resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Performs customer needs analysis and informs customers of services and resources available to them.
  • Maintains adherence (attendance, punctuality, use of AUX time).
  • All other duties as assigned
  • Must have experience working in a call center.

    • Education / Skills / Experience Requirements :

  • High School diploma or GED.
  • Excellent communication skills.
  • Language : Spanish

    • Training Schedule

    Monday through Friday 9 am to 5 pm for 2 weeks

    After Training Schedule : Must be able to work between the hours of Monday through Friday 7 am to 5 : 30 pm and Saturday, Sunday, and holiday from 8 : 30 am to 5 : 00 pm (40-hour work week); fluctuating schedule.

    Work Schedule : Will be discussed during interview

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    Call Center Representative • Newark, NJ, US