Scheduling Coordinator / Dispatcher

Job Description

Job Description

As an Scheduling Coordinator and Dispatcher, you will be working with our network of interpreters to schedule and dispatch for in-person, video, and telephone interpretation jobs. Days are filled with scheduling, phone calls, emails, texts, negotiating, problem solving, and critical thinking.

We service a high volume of interpreting jobs each day, so you will be busy and the day will fly by. A successful Scheduling Coordinator and Dispatcher is cool under pressure and welcomes a challenging day. If you prefer to work in a quiet and / or slower pace, this position is not the right fit. Our coordinators are a fun group because they love what they do, why they do it, and who they do it with!

Responsibilities :

• Interpreter Coordination : Manage a team of skilled interpreters, maintaining their schedules, ensuring their readiness for assignments, and supporting them throughout the process
• Dispatch Excellence : Efficiently assign interpreters to appointments based on their expertise, location, and availability while juggling time-sensitive demands
• Client Communication : Liaise with clients to understand their language service needs and ensure a smooth interpretation process, while providing exceptional customer service
• Problem Solving : Tackle logistical challenges head-on, adapting to last-minute changes and ensuring that all parties are well-informed and comfortable with the revised arrangements
• Continuous Improvement : Collaborate with internal teams to identify areas for process optimization and contribute to the enhancement of our interpreter coordination and dispatch systems

Why Join Us :

At Hanna Interpreting Services, we deliver more than just words.

In 14 years, Hanna has grown from a start-up company to an industry leader in the interpretation and translation space. We were recently listed as a ‘Top 100 Language Service Provider in the World’ by Nimdzi Insights, Slator.com, and CSA Research, as well as nominated for “Best Overall Company,” “Best Customer Service,” and “Best Community Impact” in the 2023 BizX Awards. But we are not done yet!

Who is Hanna?

Hanna Interpreting Services LLC is a language services provider that offers in person, video, over-the-phone, and written options for translation, interpretation, ADA remediation, transcription, language assessments, voice over, and website localization.

Founded in 2010 by mother and son duo Jennifer Hanna and Tom Elias Hanna in their garage in San Diego, CA, Hanna has grown to more than 70 employees, served over 1 million non-English speakers to date in 200+ languages, and has sponsored countless outreach events to serve the local community.

We’re known in the industry for always getting the job done. Whether a healthcare provider needs an interpreter to help during an emergency or an organization needs to translate their website in multiple languages – they call us because we have the experience and the relationships to make their jobs easier.

Requirements

Disclaimer :

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. The duties, responsibilities, and qualifications may change at any time, with or without notice, to meet the business needs of the organization.

Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits