Customer Service & Dispatch Scheduling Coordinator

Position Overview

The Customer Service & Dispatch Scheduling Coordinator plays a vital role in delivering exceptional service and coordination between customers, field technicians, and third-party vendors. This position is responsible for managing service calls, scheduling and dispatching technicians, processing parts orders, tracking equipment, and ensuring accurate and timely billing.

This role requires strong communication, organizational, and multitasking skills, as well as the ability to remain calm and decisive in fast-paced environments. The ideal candidate is detail-oriented, customer-focused, and thrives on solving problems efficiently while maintaining excellent relationships with internal and external partners.

Duties and Responsibilities

• Customer Support & Communication

Deliver exceptional customer service across all communication channels — phone, email, and in-person — ensuring prompt, courteous, and professional assistance.

Efficiently schedule and coordinate service calls for field technicians, ensuring timely response and optimal coverage.

Create, fulfill, and close sales and service orders for parts, supplies, and replacement equipment.

Review service tickets and documentation for completeness and accuracy before closure.

Qualifications

Preferred Qualifications

Working Conditions

Travel Component

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate.

Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com

Note to Agencies : Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

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