IT Support Administrator

A company is looking for an IT Support Administrator to provide advanced technical support and systems administration in a remote environment.

Key Responsibilities

Serve as the primary technical escalation point for Level 1 and Level 2 support issues

Coordinate troubleshooting, incident response, and service improvements with the Managed Service Provider

Provision and configure user accounts, devices, and applications across various platforms

Required Qualifications

5+ years of IT support experience, including Level 3 or senior support responsibilities

Proven experience working with and coordinating tasks through a Managed Service Provider

Strong technical proficiency in Google Workspace and / or Microsoft 365 administration

Solid understanding of network fundamentals, security protocols, and endpoint compliance

Self-motivated with the ability to work independently in a remote environment