API Implementation Specialist

A company is looking for an API Implementation Onboarding Specialist to ensure successful product launches for API customers.

Key Responsibilities

Lead end-to-end API onboarding and implementation for new customers, guiding technical teams through setup, testing, and go-live

Serve as primary post-sale contact for strategic enterprise accounts, managing cross-functional relationships across product, engineering, and executive teams

Develop a scalable customer success framework, including playbooks, onboarding workflows, and support processes

Required Qualifications

3-5 years of experience implementing APIs / User interfaces in professional service companies

Proven success managing large or strategic enterprise accounts with complex integration needs

Demonstrated ability to design and operationalize customer success processes in early-stage or scaling organizations

Strong technical acumen and ability to troubleshoot issues related to APIs, data integrations, and authentication workflows

Understanding of UX principles, workflow optimization, and data security protocols