Bilingual Operations Manager

Position Summary : The Operations Manager directs the efficient and cost-effective operation of our distribution center(s) and warehousing facilities. Manages inbound activities related to the receipt and storage of goods, inventory management, and claims. Oversees outbound activities related to order-filling, stock replenishment, shipping. Responsible for budgeting, customer service, facility, and equipment operation. Administers overall inventory management, productivity, accuracy, and loss prevention programs to ensure that customer requirements are met.

What you’ll do :

• Improve the operational systems, processes, and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems, and controls.
• Organize to service each business division while maintaining and improving overall operational and departmental efficiencies.
• Interface cross-functionally at all levels within the divisions of the company, including communication with offshore / subsidiary management, external resources, and concerns, such as freight forwarders, third party providers and governmental agencies.
• Troubleshoot and provide solutions for issues of a moderate to complex scope.
• Ensure proper compliance and adherence to all appropriate health and safety regulations and cleanliness requirements are followed both with regards for personal and inventory safety.
• Participates on divisional management teams and provides direct support to the divisions.
• Directs the operations of the warehouse team and the transportation team to achieve objectives.
• Effect necessary communication and motivation to staff. Monitors individual performance via observation and review of various productivity metrics. Counsels and disciplines, as necessary.
• Develop and maintain a productive work team via training and career development.
• Consistently promote a strong corporate culture, quality, and high-performance work teams.

About you :