French Speaking Customer Service for Information Technology (IT) industry

French Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries, specializing in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We match the best candidates with the right employers through a meticulous recruitment process. We are currently looking for a French Speaking Customer Service Representative for the Information Technology (IT) industry. This role will involve providing excellent support and service to our client's French-speaking customers, ensuring their technical inquiries and issues are resolved promptly. You will be the voice of the company in helping to retain and enhance customer loyalty, thereby contributing directly to the organization's success. If you are passionate about technology and have a flair for communication, this position could be an exceptional opportunity to blend your language skills with your interest in IT while working abroad. Let us help you find your dream job in a supportive and innovative environment.

Responsibilities

• Provide exceptional customer service support to French-speaking clients in the IT sector.
• Resolve technical issues and inquiries via various communication channels.
• Collaborate with technical teams to escalate and follow up on unresolved cases.
• Maintain a detailed record of customer interactions and feedback.
• Identify opportunities for process improvement to enhance customer satisfaction.
• Assist customers in understanding and utilizing the product features effectively.
• Conduct customer follow-ups to ensure issues are fully resolved and satisfaction is achieved.