German Speaking Customer Service for Information Technology (IT) industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language across various countries, specializing in industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We take pride in our meticulous recruitment process, ensuring the perfect match between candidates and employers, helping individuals find their dream jobs abroad. Currently, we are seeking a dedicated German Speaking Customer Service Representative for the Information Technology (IT) industry. This role is perfect for those who thrive in dynamic environments and possess the ability to assist customers in navigating IT solutions seamlessly. You will be operating in an exciting technology-driven sector, where excellent communication skills in German and English are crucial. As part of our commitment to bringing the best talent to leading companies, this position will combine customer service excellence with a passion for technology, fostering growth not just for our candidates but also for our partnering clients. Join us in transforming careers and building meaningful connections in the global job market.

Responsibilities

• Provide outstanding customer support in German via phone, email, and chat channels
• Assist customers with inquiries related to IT products and services
• Troubleshoot software and hardware issues efficiently and effectively
• Document customer interactions and maintain accurate records
• Collaborate with technical teams to resolve complex customer issues
• Educate customers on product features and functionalities
• Identify opportunities for upselling additional services or products