User Support Representative

User Experience Representative

This is a remote position. As a User Experience Representative at Migo, you will report directly to the User Experience Supervisor. You will be responsible for receiving incoming calls from customers and answering questions, receiving complaints and troubleshooting to find a resolution. You will be responsible for ensuring that those who call the helpline are properly supported with accurate information and timely first contact resolution.

Key Responsibilities :

• Respond to inbound calls, providing timely support and detailed information to customers
• Document interactions accurately in our CRM (Zoho)
• Identify and report product anomalies and recurring issues to supervisors
• Ensure excellent customer experience across channels, adhering to quality assurance standards
• Resolve issues promptly, escalating complex matters to relevant teams
• Provide regular customer updates until issues are resolved
• Collaborate with the inbound team to minimize abandoned calls
• Perform additional tasks as assigned by the User Support Supervisor

Requirements :

Work Structure and Ideal Candidate Profile :