COE Operations Manager

The COE Operations Manager leads at an elevated level with the proven ability to plan and manage operational processes for maximum efficiencies. The COE Operations Manager is the driver of the process and plays a key role in setting the environment that drives operational successes. They work with Sr. COE Leadership to set strategic operational goals, and are responsible for executing on those goals in a timely manner.

ESSENTIAL RESPONSIBILITIES :

• Adheres to company policy by following guidelines established in the employee handbook, acting in the best interest of the company and complying with the company's security standards
• Personifies Ontellus core values, and sets an environment that strengthens the company culture
• Collaborates with Sr. COE Leadership to break down the corporate strategy into operational goals with actionable, measurable steps
• Feels ownership of the business and takes accountability for results
• Analyzes data and problem solves to make data driven decisions on how to attain and exceed the operational goals
• Manages with a continuous improvement mindset, champions change, encourages others to seek knowledge, foster idea creation, and develops new and innovative solutions that deliver value to our customers.
• Effectively manages their time and priorities with the ability to reprioritize as needed
• Connects with their teams, staying visible, present and accessible to employees
• Autonomous leader that holds themselves and their teams accountable, and owning the outcomes by evaluating and setting the performance standards
• Strives to enhance organizational processes and performance by allocating resources as needed
• Manages initiatives and projects, identifying and including all subject matter experts in problem solving and process improvement events
• Creates and maintains strong relationships with our customers, employees, and stakeholders through collaboration and empowerment
• Embraces feedback with a growth and positive mindset, valuing it is an opportunity to develop and address any areas of opportunity with actionable items
• Utilizes clear and effective communication skills to drive strategy alignment
• Mentors, and develops their teams by providing coaching and guidance in their career development to build succession within their COE
• Communicates strategic vision; influences and inspires others to follow their lead by building trust and actively listening
• Drives results by motivating their teams to execute on or exceed targeted metrics in the COE
• Monitors and assesses the effectiveness of new hire and ongoing training initiatives, ensuring employees are acquiring and retaining the skills needed to contribute to the team's overall success
• Runs team initiatives, including communication / huddles, performance, process changes
• Drives recognition and engagement by formulating action plans and activities
• Leverages new technology to increase efficiency, raise productivity, and reduce costs.
• Develops and recognizes the leaders of their COE, ensures projects are completed by their leaders timely, and performance targets are met within their COE
• Resolves escalated concerns, ensuring others are informed on a need-to-know basis as dictated by operational demands
• Generates, analyzes, and distributes reports to update the COE leadership on the team's progress
• Conducts root cause analyses and develops strategies to reduce defects and provide insights to the workflow; identifying bottlenecks or inefficiencies and making suggestions for improvements in the processes
• Plans strategically, using foresight rather than resorting to tactical style of managing.
• Takes initiative to align team, department and direct report objectives and priorities with organization initiatives.
• Has a customer centric mindset; understanding the partnership operations has in upholding the highest quality standards
• Conducts regular performance reviews providing constructive feedback, recognizing achievements, and addressing any areas for improvement with their teams
• Promotes teamwork and equality. Creates an inclusive environment where everyone feels heard
• Facilitates the hiring and performance assessment of employees
• Understands discretion when handling confidential and proprietary information, including payroll

Job QUALIFICATIONS

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Legal, General Business, and Strategy / Planning

Industries

Insurance and Legal Services

Benefits include medical insurance, vision insurance, and 401(k).

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