Customer Care Representative

Job Description

In a Customer Care position, you will be providing support to our residential pest control customers. You will work with our customers to resolve any of their concerns, build relationships, build value, upsell services and products, schedule and reschedule services, and answer customer questions.

You will communicate and collaborate with other departments to help best assist our customers.

We are looking for a positive and motivated individual to join our team at our Corporate Office in Orem, UT.

This is an in-office position only!

Saela is looking to continue growing and expanding our team while creating long-term opportunities for growth and advancement.

Saela strongly believes in promoting from within and mentoring all employees to help them reach their career goals.

Benefits

• Wage comparable to $18 - $19 / hour.
• Base pay is $17 / hour.
• Health, dental, vision, and life insurance plans available.
• 401K
• Workout facility, locker rooms, NBA regulation-size indoor basketball court, pool table, sauna, and more offered.

We provide individualized training and 1 : 1's with department leaders to best help you continue growing in your role and provide you with opportunities for future advancements.

What to Expect

You will receive inbound calls from our current customers who need help with reactivating their cancelled services, other inquiries about their accounts, their services, and any other questions or concerns they have.

You will actively listen to customers and provide world-class level customer advocacy in every interaction. You will leave detailed notes about all interactions with customers to better help future customer calls.

You will communicate and collaborate with team members, leadership, and other departments to best help address customer concerns.

This position requires you to work in-office at our Orem, UT location.

Qualifications

• Customer experience, whether over the phone or in-person (required).
• Strong verbal communication skills (required).
• Proficient computer / typing skills (required).
• In-house call center experience (preferred).
• Pest control knowledge and experience using FieldRoutes (bonus).
• Positive attitude and persistent work ethic.

We are looking for someone who is comfortable talking to people, so if you have experience working with customers whether it has been in a call center setting, retail, food, etc.

we strongly encourage you to apply!

Company Description

Saela is a Utah-based and Colorado-grown company that excels in pest control service and creating a happier tomorrow for all our customers.

We pride ourselves on our love-based culture, mentorship, growth mindset, and sustainability; creating long-term opportunities for employees and customers is the foundation of our ethos.

Saela is a Quality Pro accredited pest control company and an Equal Opportunity Employer.

We look forward to meeting with you!