Manager, Merchant Strategy & Operations

Merchant Strategy & Operations Manager

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for consumers and build products and services for our merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. As a Merchant Strategy & Operations Manager at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they're live on the platform. You'll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.

You're excited about this opportunity because you will

• Strategize Build the strategy for helping merchants succeed once they're live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction.
• Experiment, Analyze and Implement Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on DoorDash.
• Influence Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives.

We're excited about you because

We expect this position to be filled by 1 / 3 / 2026.